Terms of Use

1. Acceptance of Terms

CreativeComplete ("we," "our," or "us") provides AI Customer System services subject to these Terms of Use. By accessing creativecomplete.com or using any of our services, you agree to these terms and our Privacy Policy.

2. Services Description

CreativeComplete provides AI-powered customer acquisition and revenue automation services for agencies, including:

• AI Customer System — full managed setup
• AI Lead Qualification (60-second qualification via WhatsApp & SMS)
• AI Creative Engine (ad creative generation)
• Lead Capture across 40+ channels
• Existing Lead Database Monetization
• Web design and development
• SEO and digital marketing consulting
• Custom software and SaaS development

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information in all communications
• Maintain the confidentiality of any account credentials
• Not engage in illegal, fraudulent, or prohibited activities
• Respect intellectual property rights and copyright laws
• Not interfere with website functionality or security measures
• Comply with all applicable laws and regulations
• Not attempt to reverse-engineer or decompile our proprietary systems

4. Intellectual Property

All content on this website — including text, graphics, logos, images, software, and other materials — is the property of CreativeComplete or our content suppliers and is protected by applicable intellectual property laws.

4.1 Client Projects and Ownership

• Client retains ownership of all pre-existing intellectual property
• CreativeComplete retains ownership of proprietary tools, methodologies, AI models, and frameworks
• Final deliverables are transferred to the client upon full payment completion
• We reserve the right to display completed work in our portfolio and marketing materials (anonymised where requested)
• Source code and development materials may be subject to separate licensing agreements as specified in the service contract

5. Privacy and Data Protection

Your use of our services is governed by our Privacy Policy. We are committed to protecting your privacy and handling your data in accordance with GDPR and applicable law.

6. Payments and Refunds

Service-specific payment terms are outlined in individual project agreements. General terms:

• A deposit (typically 50%) is required before work begins
• Final payment is due upon project completion and delivery
• Refund policies are project-specific and defined in the service agreement
• Late payments may incur additional charges
• All prices are quoted in EUR unless otherwise specified

7. Limitation of Liability

To the fullest extent permitted by law, CreativeComplete shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Use or inability to use our services
• Unauthorised access to or alteration of your data
• Statements or conduct of any third party
• Business interruption or lost profits

Our total cumulative liability shall not exceed the amount paid by you for the services in the six months preceding the claim.

8. Termination

We may terminate or suspend access to our services immediately, without prior notice, for conduct that we believe:

• Violates these Terms of Use or applicable laws
• Creates risk or legal exposure for our business
• Is harmful to other clients, our reputation, or business interests
• Involves fraudulent or illegal activities

9. Project Cancellation

For ongoing projects, the following cancellation terms apply:

• Cancellation must be provided in writing via email
• Client is responsible for payment of all work completed to the date of cancellation
• Deposits may be non-refundable based on work completed and resources already allocated
• Intellectual property rights transfer only upon full payment

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that:

• Services will meet all your specific requirements
• Services will be uninterrupted, timely, or error-free
• Results (lead volumes, conversion rates, revenue figures) will exactly match projections
• Any errors in the service will be corrected within a specific timeframe

11. Indemnification

You agree to indemnify and hold harmless CreativeComplete, its officers, directors, employees, and agents from any claim or demand — including reasonable legal fees — arising from:

• Your use of our services
• Your violation of these Terms of Use
• Your violation of any rights of another party
• Your conduct in connection with our services

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Slovenia, EU, without regard to conflict of law provisions. Any legal action or proceeding shall be brought in the competent courts of Slovenia.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes by:

• Posting the updated Terms on this page with a new "Last Updated" date
• Sending email notifications to active clients where applicable

Continued use of our services after changes constitutes acceptance of the modified terms.

14. Contact Information

For questions about these Terms or our services, please contact us:

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and CreativeComplete regarding our services and supersede all prior agreements and understandings, whether written or oral.