Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number)
• Company information and job title
• Project details and requirements
• Communication preferences
• Billing and payment information

1.2 Automatically Collected Information

With your consent, we use Google Analytics to collect:

• IP address (anonymized)
• Browser type and version
• Pages visited and time spent
• Referring website and exit pages
• Device information and operating system
• Clickstream data and interactions

2. How We Use Your Information

We use the collected information for legitimate business purposes:

• Providing and improving our digital agency services
• Communicating with you about projects and inquiries
• Analyzing website performance and user behavior
• Marketing and business development (with your consent)
• Legal compliance and fraud prevention
• Customer support and service delivery

3. Google Analytics & Cookies

All data collected through Google Analytics is anonymized and aggregated for analysis purposes. We do not use this data to identify individual users.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers (like Google Analytics, hosting providers)
• Legal authorities when required by law
• Business partners with your explicit consent
• Payment processors for transaction completion

All third-party providers are vetted for GDPR compliance and data protection standards.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods:

• Client project data: 7 years after project completion
• Marketing communications: Until consent is withdrawn
• Analytics data: 26 months maximum
• Financial records: 7 years for tax purposes

6. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (Right to be Forgotten)
• Withdraw consent for data processing
• Object to data processing
• Data portability
• Restrict processing in certain circumstances

To exercise any of these rights, please contact us at info@creativecomplete.com.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. These include:

• SSL encryption on all data transmissions
• Regular security audits and updates
• Access controls and authentication protocols
• Secure data storage with encryption at rest
• Employee training on data protection

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Binding Corporate Rules for intra-company transfers
• Data protection impact assessments

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the new policy on our website with updated date
• Sending email notifications to registered users
• Displaying prominent notices on our platform

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint with your local data protection authority.